Waller, J., Allen, D., & Burns, A. (1994). Menulis manual manajemen mutu: Desain mutu ISO9000. Pustaka Binaman Pressindo.
Chicago Style (17th ed.) CitationWaller, Jenny, Derek Allen, and Andrew Burns. Menulis Manual Manajemen Mutu: Desain Mutu ISO9000. Pustaka Binaman Pressindo, 1994.
MLA (8th ed.) CitationWaller, Jenny, et al. Menulis Manual Manajemen Mutu: Desain Mutu ISO9000. Pustaka Binaman Pressindo, 1994.
Warning: These citations may not always be 100% accurate.