Manajemen Kualitas Jasa : Desain Servqual, QFD, dan Kano Disertai Contoh Aplikasi dalam kasus Penelitian
viii, 208 p : il.; 24 cm.
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Bibliographic Details
| Main Author: |
Wijaya, Tony |
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| Language: | Indonesian |
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| Published: |
Indeks
2011
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| Subjects: | |
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