APA (7th ed.) Citation

Tjiptono, F. (2012). Service management: Mewujudkan layanan prima. Andi.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. Andi, 2012.

MLA (8th ed.) Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. Andi, 2012.

Warning: These citations may not always be 100% accurate.