Tjiptono, F. (2012). Service management: Mewujudkan layanan prima. Andi.
Chicago Style (17th ed.) CitationTjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. Andi, 2012.
MLA (8th ed.) CitationTjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. Andi, 2012.
Warning: These citations may not always be 100% accurate.