APA (7th ed.) Citation

Butler, D. L. (2004). Bottom-line call center management: Creating a culture of accountability and excellent customer service. Routledge.

Chicago Style (17th ed.) Citation

Butler, David L. Bottom-line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service. Routledge, 2004.

MLA (8th ed.) Citation

Butler, David L. Bottom-line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service. Routledge, 2004.

Warning: These citations may not always be 100% accurate.