| id |
unylib-slims-53291 |
|---|---|
| record_format |
oai_dc |
| spelling |
unylib-slims-532912016-04-27T09:04:43Z Bottom-line call center management : creating a culture of accountability and excellent customer service Butler, David L customer service Manajemen penjualan Routledge 2004 en Buku Teks http://library.uny.ac.id/sirkulasi/index.php?p=show_detail&id=53291 978-0-7506-7684-7 London xxi, 179 hlm.: 27 cm |
| institution |
UNY |
| collection |
Universitas Negeri Yogyakarta |
| language |
English |
| topic |
customer service Manajemen penjualan |
| spellingShingle |
customer service Manajemen penjualan Butler, David L Bottom-line call center management : creating a culture of accountability and excellent customer service |
| description |
xxi, 179 hlm.: 27 cm |
| author |
Butler, David L |
| author_facet |
Butler, David L |
| author_sort |
Butler, David L |
| title |
Bottom-line call center management : creating a culture of accountability and excellent customer service |
| title_short |
Bottom-line call center management : creating a culture of accountability and excellent customer service |
| title_full |
Bottom-line call center management : creating a culture of accountability and excellent customer service |
| title_fullStr |
Bottom-line call center management : creating a culture of accountability and excellent customer service |
| title_full_unstemmed |
Bottom-line call center management : creating a culture of accountability and excellent customer service |
| title_sort |
bottom-line call center management : creating a culture of accountability and excellent customer service |
| publisher |
Routledge |
| publishDate |
2004 |
| callnumber-raw |
http://library.uny.ac.id/sirkulasi/index.php?p=show_detail&id=53291 |
| callnumber-search |
http://library.uny.ac.id/sirkulasi/index.php?p=show_detail&id=53291 |
| _version_ |
1742319054190804992 |