APA (7th ed.) Citation

Tjiptono, F., & Diani, A. (2015). Pelanggan Puas? Tak Cukup! (BI). Andi Offset.

Chicago Style (17th ed.) Citation

Tjiptono, Fandi, and Anastasia Diani. Pelanggan Puas? Tak Cukup! (BI). Andi Offset, 2015.

MLA (8th ed.) Citation

Tjiptono, Fandi, and Anastasia Diani. Pelanggan Puas? Tak Cukup! (BI). Andi Offset, 2015.

Warning: These citations may not always be 100% accurate.