Buttle, F., & Subiyanto, A. (2007). Manajemen hubungan pelanggan. Banyumedia.
Chicago Style (17th ed.) CitationButtle, Francis, and Arief Subiyanto. Manajemen Hubungan Pelanggan. Banyumedia, 2007.
MLA (8th ed.) CitationButtle, Francis, and Arief Subiyanto. Manajemen Hubungan Pelanggan. Banyumedia, 2007.
Warning: These citations may not always be 100% accurate.