ZEITHAML, V. A. (2000). Services Marketing: Integrating customer focus across the firm. McGrow-Hill.
Chicago Style (17th ed.) CitationZEITHAML, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm. McGrow-Hill, 2000.
MLA (8th ed.) CitationZEITHAML, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm. McGrow-Hill, 2000.
Warning: These citations may not always be 100% accurate.