KOLARIK, W. J. (1995). Creating quality concepts, systems, strategies, and tools. McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रKOLARIK, William J. Creating Quality Concepts, Systems, Strategies, and Tools. McGraw-Hill, 1995.
एमएलए (8वां संस्करण) प्रशस्ति पत्रKOLARIK, William J. Creating Quality Concepts, Systems, Strategies, and Tools. McGraw-Hill, 1995.
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