RANGKUTI, F. (2002). Measuring customer satisfaction: Gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P. Gramedia Pustaka Utama.
Chicago Style (17th ed.) CitationRANGKUTI, Freddy. Measuring Customer Satisfaction: Gaining Customer Relationship Strategy. Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN - J P. Gramedia Pustaka Utama, 2002.
MLA (8th ed.) CitationRANGKUTI, Freddy. Measuring Customer Satisfaction: Gaining Customer Relationship Strategy. Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN - J P. Gramedia Pustaka Utama, 2002.
Warning: These citations may not always be 100% accurate.