Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.
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| Format: | TEXT |
| Language: | Indonesia |
| Published: |
Gramedia Pustaka Utama
2002
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| Physical Description: | xiii, 344 hlm.; |
| ISBN: | ISBN:9792200185 |