Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.

Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.

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Bibliographic Details
Main Author: RANGKUTI, Freddy
Format: TEXT
Language:Indonesia
Published: Gramedia Pustaka Utama 2002
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id upnylib-BKU0006806
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spelling upnylib-BKU00068062016-08-08 00:00:00Perpustakaan UPN YogyakartaMeasuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.RANGKUTI, FreddyGramedia Pustaka Utama2002TEXTxiii, 344 hlm.;658.812ISBN:9792200185Indonesia
institution UPN Veteran Yogyakarta
collection Perpustakaan Yogyakarta
language Indonesia
description
format TEXT
author RANGKUTI, Freddy
spellingShingle RANGKUTI, Freddy
Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.
author_facet RANGKUTI, Freddy
author_sort RANGKUTI, Freddy
title Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.
title_short Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.
title_full Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.
title_fullStr Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.
title_full_unstemmed Measuring customer satisfaction: gaining customer relationship strategy. Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN - J P.
title_sort measuring customer satisfaction: gaining customer relationship strategy. teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus pln - j p.
physical xiii, 344 hlm.;
publisher Gramedia Pustaka Utama
publishDate 2002
callnumber-raw 658.812
callnumber-search 658.812
isbn ISBN:9792200185
_version_ 1742304032631816192

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