APA (7th ed.) Citation

BROWN, S. A. (2000). Customer relationship management: A strategic imperactive in the world of a business. John Wiley & Sons.

Chicago Style (17th ed.) Citation

BROWN, Stanley A. Customer Relationship Management: A Strategic Imperactive in the World of a Business. John Wiley & Sons, 2000.

MLA (8th ed.) Citation

BROWN, Stanley A. Customer Relationship Management: A Strategic Imperactive in the World of a Business. John Wiley & Sons, 2000.

Warning: These citations may not always be 100% accurate.