Total... (1999). Total quality management - Dale H. Besterfield et.al. Prentice Hill International Inc.
Chicago Style (17th ed.) CitationTotal... Total Quality Management - Dale H. Besterfield Et.al. Prentice Hill International Inc, 1999.
MLA (8th ed.) CitationTotal... Total Quality Management - Dale H. Besterfield Et.al. Prentice Hill International Inc, 1999.
Warning: These citations may not always be 100% accurate.