FITZSIMMONS, J. A. (2001). Service management - operations, strategy and information technologi - James A Fitzsimmons, Mona J. Fitzsimmons. McGraw Hill.
Chicago Style (17th ed.) CitationFITZSIMMONS, James A. Service Management - Operations, Strategy and Information Technologi - James A Fitzsimmons, Mona J. Fitzsimmons. McGraw Hill, 2001.
MLA (8th ed.) CitationFITZSIMMONS, James A. Service Management - Operations, Strategy and Information Technologi - James A Fitzsimmons, Mona J. Fitzsimmons. McGraw Hill, 2001.
Warning: These citations may not always be 100% accurate.