Service management - operations, strategy and information technologi - James A Fitzsimmons, Mona J. Fitzsimmons
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| Main Author: | |
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| Format: | TEXT |
| Language: | Inggris |
| Published: |
McGraw Hill
2001
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| Summary: | |
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| Physical Description: | xix, 646 hlm.; |
| ISBN: | ISBN:007231267-X |