APA (7th ed.) Citation

IRAWAN, H. (2002). 10 prinsip kepuasan pelanggan. PT ELEX Media Komputindo Gramedia.

Chicago Style (17th ed.) Citation

IRAWAN, Handi. 10 Prinsip Kepuasan Pelanggan. PT ELEX Media Komputindo Gramedia, 2002.

MLA (8th ed.) Citation

IRAWAN, Handi. 10 Prinsip Kepuasan Pelanggan. PT ELEX Media Komputindo Gramedia, 2002.

Warning: These citations may not always be 100% accurate.