FITZSIMMONS, J. A. (2004). Service management: Operations, strategy, information technology. McGraw Hill.
Chicago Style (17th ed.) CitationFITZSIMMONS, James A. Service Management: Operations, Strategy, Information Technology. McGraw Hill, 2004.
MLA (8th ed.) CitationFITZSIMMONS, James A. Service Management: Operations, Strategy, Information Technology. McGraw Hill, 2004.
Warning: These citations may not always be 100% accurate.