Liestyana, Y. (2003). Service Failure dan service recovery pada perbankan retail: Perspektif nasabah. UPN "Veteran" Yogyakarta.
Chicago Style (17th ed.) CitationLiestyana, Yuli. Service Failure Dan Service Recovery Pada Perbankan Retail: Perspektif Nasabah. UPN "Veteran" Yogyakarta, 2003.
MLA (8th ed.) CitationLiestyana, Yuli. Service Failure Dan Service Recovery Pada Perbankan Retail: Perspektif Nasabah. UPN "Veteran" Yogyakarta, 2003.
Warning: These citations may not always be 100% accurate.