ANALISIS PENGARUH KUALITAS LAYANAN ( RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY, TANGIBLE) TERHADAP KEPUASAN SPBU PADA PT PERTAMINA (PERSERO) TERMINAL BAHAN BAKAR MINYAK REWULU
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Main Author: | KURNIAWAN TONY |
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Format: | TEXT |
Language: | Indonesia |
Published: |
Gramedia
2013
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