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3by Bly, Robert W.Subjects: “...Customer services -- United States,Service industries -- United States...”
Published 1993
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4by Cohan, Peter S.Subjects: “...HIGH TECHNOLOGY INDUSTRIES-UNITED STATES-MANAGEMEN...”
Published 1997
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5by George, StephenSubjects: “...Total quality management-United states-C,malcolm Baldrige National Quality...”
Published 1994
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6by Judith W. KincaidSubjects: “...This book tells you how to build a successful CRM program. Starting with a brief review...”
Published
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