Service Management: Operations, Strategy, Information Technology, 6e

Service Management: Operations, Strategy, Information Technology, 6e

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Bibliographic Details
Main Author: James A. Fitzsimmons
Format: TEXT
Published: McGraw Hill
Subjects:
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introductio
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