Service Management: Operations, Strategy, Information Technology, 6e

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Bibliografische gegevens
Hoofdauteur:	James A. Fitzsimmons
Formaat:	TEXT
Gepubliceerd in:	McGraw Hill
Onderwerpen:	Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introductio
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