Delivering Quality Service: Balancing, Customer Perceptions and Expectations

Delivering Quality Service: Balancing, Customer Perceptions and Expectations

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Main Author: Valarie A. Zeithaml
Format: TEXT
Published: Macmillan Publishing
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Building on seven years of research on service quality, the authors show that companies must first balance a customers perceptions of the value of a particular service with the customers need for that service. Their model has been used by Metropolitan Li
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spelling amikomlib-7892016-08-08 00:00:00Resource Centre UNIVERSITAS AMIKOM YOGYAKARTADelivering Quality Service: Balancing, Customer Perceptions and ExpectationsValarie A. ZeithamlBuilding on seven years of research on service quality, the authors show that companies must first balance a customers perceptions of the value of a particular service with the customers need for that service. Their model has been used by Metropolitan LiMacmillan PublishingTEXT
institution Universitas Amikom Yogyakarta
collection Perpustakaan Yogyakarta
topic Building on seven years of research on service quality, the authors show that companies must first balance a customers perceptions of the value of a particular service with the customers need for that service. Their model has been used by Metropolitan Li
spellingShingle Building on seven years of research on service quality, the authors show that companies must first balance a customers perceptions of the value of a particular service with the customers need for that service. Their model has been used by Metropolitan Li
Valarie A. Zeithaml
Delivering Quality Service: Balancing, Customer Perceptions and Expectations
description
format TEXT
author Valarie A. Zeithaml
author_facet Valarie A. Zeithaml
author_sort Valarie A. Zeithaml
title Delivering Quality Service: Balancing, Customer Perceptions and Expectations
title_short Delivering Quality Service: Balancing, Customer Perceptions and Expectations
title_full Delivering Quality Service: Balancing, Customer Perceptions and Expectations
title_fullStr Delivering Quality Service: Balancing, Customer Perceptions and Expectations
title_full_unstemmed Delivering Quality Service: Balancing, Customer Perceptions and Expectations
title_sort delivering quality service: balancing, customer perceptions and expectations
publisher Macmillan Publishing
publishDate
_version_ 1742477008370139136

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