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Valarie A. Zeithaml
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Valarie A. Zeithaml
Showing
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Valarie A. Zeithaml
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1
Services Marketing: Integrating Customer Focus Across The Firm
by
Valarie
A
.
Zeithaml
Published
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2
Delivering Quality Service: Balancing, Customer Perceptions and Expectations
by
Valarie
A
.
Zeithaml
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3
Delivering Quality Service: Balancing, Customer Perceptions and Expectations
by
Valarie
A
.
Zeithaml
Published 1990
Call Number:
658.812
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4
Services Marketing: Integrating Customer Focus Across The Firm
by
Valarie
A
.
Zeithaml
Published 2003
Call Number:
658.8
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5
Delivering Quality Service
by
Valarie
A
.
Zeithaml
Published 1990
Call Number:
http://opac.unu-jogja.ac.id//index.php?p=show_detail&id=3419
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6
Delivering quality service: balancing customer perceptions and expectations
by
Valarie
A
.
Zeithaml
,
A. Parasuraman
,
Leonard L. Berry
Published 1990
Sirkulasi
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7
Services marketing: integrating customer focus across the film
by
Valarie
A
.
Zeithaml
,
Mary Jo Bitner
,
Dwayne D. Gremler
Published 2006
Sirkulasi
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