Delivering Quality Service: Balancing, Customer Perceptions and Expectations
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| Format: | TEXT |
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Macmillan Publishing
1990
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amikomlib-9780029357019 |
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amikomlib-9780029357019 2016-08-08 00:00:00Resource Centre UNIVERSITAS AMIKOM YOGYAKARTADelivering Quality Service: Balancing, Customer Perceptions and ExpectationsValarie A. ZeithamlMacmillan Publishing1990TEXT658.812 |
| institution |
Universitas Amikom Yogyakarta |
| collection |
Perpustakaan Yogyakarta |
| description |
|
| format |
TEXT |
| author |
Valarie A. Zeithaml |
| spellingShingle |
Valarie A. Zeithaml Delivering Quality Service: Balancing, Customer Perceptions and Expectations |
| author_facet |
Valarie A. Zeithaml |
| author_sort |
Valarie A. Zeithaml |
| title |
Delivering Quality Service: Balancing, Customer Perceptions and Expectations |
| title_short |
Delivering Quality Service: Balancing, Customer Perceptions and Expectations |
| title_full |
Delivering Quality Service: Balancing, Customer Perceptions and Expectations |
| title_fullStr |
Delivering Quality Service: Balancing, Customer Perceptions and Expectations |
| title_full_unstemmed |
Delivering Quality Service: Balancing, Customer Perceptions and Expectations |
| title_sort |
delivering quality service: balancing, customer perceptions and expectations |
| publisher |
Macmillan Publishing |
| publishDate |
1990 |
| callnumber-raw |
658.812 |
| callnumber-search |
658.812 |
| _version_ |
1742477114718814208 |