PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM)rn(STUDI KASUS : UNIT PELAKSANA TEKNIS (UPT) POLIKLINIK HEWANrnYOGYAKARTA )rnIMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)rn(CASE STUDY : TECHNICAL IMPLEMENTATION UNIT YOGYAKARTArnVETERINARY POLYCLINICS)

PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM)rn(STUDI KASUS : UNIT PELAKSANA TEKNIS (UPT) POLIKLINIK HEWANrnYOGYAKARTA )rnIMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)rn(CASE STUDY : TECHNICAL IMPLEMENTATION UNIT YOGYAKARTArnVETERINARY POLYCLINICS)

Penelitian bertujuan menerapkan konsep Customer RelationshiprnManagement (CRM) berbasis web sehingga menghasilkan website bagi PoliklinikrnUPT Hewan yang berada di Yogyakarta. Sistem yang dibangun terdapat lima aktorrnyaitu : masyarakat umum, pemilik hewan, dokter, pimpinan, petugas. Selanjutnyarnpe...

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Bibliographic Details
Main Authors: Deborah Kurniawati, S.Kom., M.Cs., Astuty, Novita Amylia - 135610025
Language:Indonesian
Published: STMIK AKAKOM Yogyakarta 2017
Subjects:
Implementasi
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