Hernon, P., & Altman, E. (2010). Assessing service quality: Satisfying the expectations of library customers. American Library Association.
Chicago Style (17th ed.) CitationHernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. American Library Association, 2010.
MLA (8th ed.) CitationHernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. American Library Association, 2010.
Warning: These citations may not always be 100% accurate.