Assessing service quality: satisfying the expectations of library customers

Assessing service quality: satisfying the expectations of library customers

st,1/irh,c.1/ws.c.2/stc13,c.3/nr, c.4-5

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Bibliographic Details
Main Authors: Peter Hernon, Ellen Altman
Format: Sirkulasi
Language:Inggris
Published: American Library Association 2010
Subjects:
PERPUSTAKAAN - LAYANAN
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id uinsukalib-075582
record_format oai_dc
spelling uinsukalib-0755822012-01-26Assessing service quality: satisfying the expectations of library customersPeter HernonEllen AltmanPERPUSTAKAAN - LAYANANst,1/irh,c.1/ws.c.2/stc13,c.3/nr, c.4-5American Library Association2010Sirkulasixi, 206; 28ISBN:978-0-8389-1021-4Inggris
institution Universitas Islam Negeri Sunan Kalijaga
collection Perpustakaan Yogyakarta
language Inggris
topic PERPUSTAKAAN - LAYANAN
spellingShingle PERPUSTAKAAN - LAYANAN
Peter Hernon
Ellen Altman
Assessing service quality: satisfying the expectations of library customers
description st,1/irh,c.1/ws.c.2/stc13,c.3/nr, c.4-5
format Sirkulasi
author Peter Hernon
Ellen Altman
author_facet Peter Hernon
Ellen Altman
author_sort Peter Hernon
title Assessing service quality: satisfying the expectations of library customers
title_short Assessing service quality: satisfying the expectations of library customers
title_full Assessing service quality: satisfying the expectations of library customers
title_fullStr Assessing service quality: satisfying the expectations of library customers
title_full_unstemmed Assessing service quality: satisfying the expectations of library customers
title_sort assessing service quality: satisfying the expectations of library customers
physical xi, 206; 28
publisher American Library Association
publishDate 2010
isbn ISBN:978-0-8389-1021-4
_version_ 1741221846906306560

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