Analisis kepuasan pelanggan terhadap kualitas pelayanan dengan metode Importance performance Analysis ( IPA ) dan index Potential Gain Customer Value ( PGCV ) ( studi kasus : Kantor Pos Cabang Klaten 57400)
et,1/ yna, c.1
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| Format: | Skripsi |
| Language: | Indonesia |
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Fak. Sains dan Teknologi Universitas Islam Negeri Sunan Kalijaga
2022
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