Analisis kualitas layanan terhadap kepuasan konsumen menggunakan metode Importance Performance Analysis ( IPA ) dan potential Gain Customer Value ( PGCV ) ( studi kasus : kafe Gandroeng kopi, Sleman, Yogyakarta )
et,1/ yna, c.1
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| Format: | Skripsi |
| Language: | Indonesia |
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Fak. Sains dan Teknologi Universitas Islam Negeri Sunan Kalijaga
2023
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