Analisis tingkat kepuasan pelanggan menggunakan metode service Quality ( servqual ), Customer Satisfaction Indeks ( CSI ) dan Importance Performance Analysis ( IPA ) ( studi kasus pada toko besi Deli Jaya Steel 3 )
et,1/adil,c.1
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| Format: | Skripsi |
| Language: | Indonesia |
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Fak. Sains dan Teknologi Universitas Islam Negeri Sunan Kalijaga
2023
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