Delivering quality service: balancing customer perceptions and expectations

fatchul,2/irh,c.1-2

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Bibliographic Details
Main Authors:	Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Format:	Sirkulasi
Language:	Inggris
Published:	The Free 1990
Subjects:	MANAJEMEN PEMASARAN
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id	uinsukalib-088663
record_format	oai_dc
spelling	uinsukalib-0886632014-01-29Delivering quality service: balancing customer perceptions and expectationsValarie A. ZeithamlA. ParasuramanLeonard L. BerryMANAJEMEN PEMASARAN fatchul,2/irh,c.1-2The Free1990Sirkulasixii, 226; 22ISBN:978-1-4391-6728-1Inggris
institution	Universitas Islam Negeri Sunan Kalijaga
collection	Perpustakaan Yogyakarta
language	Inggris
topic	MANAJEMEN PEMASARAN
spellingShingle	MANAJEMEN PEMASARAN Valarie A. Zeithaml A. Parasuraman Leonard L. Berry Delivering quality service: balancing customer perceptions and expectations
description	fatchul,2/irh,c.1-2
format	Sirkulasi
author	Valarie A. Zeithaml A. Parasuraman Leonard L. Berry
author_facet	Valarie A. Zeithaml A. Parasuraman Leonard L. Berry
author_sort	Valarie A. Zeithaml
title	Delivering quality service: balancing customer perceptions and expectations
title_short	Delivering quality service: balancing customer perceptions and expectations
title_full	Delivering quality service: balancing customer perceptions and expectations
title_fullStr	Delivering quality service: balancing customer perceptions and expectations
title_full_unstemmed	Delivering quality service: balancing customer perceptions and expectations
title_sort	delivering quality service: balancing customer perceptions and expectations
physical	xii, 226; 22
publisher	The Free
publishDate	1990
isbn	ISBN:978-1-4391-6728-1
_version_	1741229430313844736

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